In 2023, there is a website or app for just about any task, and these digital platforms offer convenience, cost savings, and efficiency. Yet, digital platforms have not been designed for everyone. Researchers at AFB conducted the Barriers to Digital Inclusion Survey (BDIS) to learn about the prevalence and impacts of digital inclusion barriers faced by individuals who are blind, have low vision, or are deafblind.
Conducted in late 2022, the survey captures the barriers faced by 398 research participants. These findings reveal the consequences of inaccessibility both for the individuals who face the barriers and the companies and organizations whose programs, services, and products contain barriers. At the end of the report, we offer recommendations for policymakers, business leaders, and computing educators to create greater digital inclusion and ensure that businesses are reaching all of their customers effectively.